US SHIPPING POLICY

In-stock items will be shipped within 2-4 business days, though this may extend to 4-7 days during peak times like holidays. Tracking information will be emailed once your order is shipped. For special shipping needs, contact shipping@ventanahome.com

Additional shipping fees may apply for deliveries to remote locations or certain states (MT, CT, WY, ND, SD, NE, MA, KS, FL, MI, ID). These fees are assessed at the time of fulfillment. For questions about shipping to your location, email shipping@ventanahome.com before placing your order.

INTERNATIONAL SHIPPING POLICY

International shipping is available for all products. Import fees & duties are the customer's responsibility and if incurred, will be invoiced to the customer. For questions regarding shipping to your country, please reach out to shipping@ventanahome.com

GENERAL RETURNS POLICY

Due to the unique and vintage nature of many our products - found and vintage items are non-returnable. Other items not marked as found or vintage can be returned, but will incur a 20% restocking fee of the value of the item(s) with the remainder issued in the form of store credit.

Promotions and discounts are only valid during their specified periods and cannot be applied to past or future purchases. Sale items are final sale and not eligible for return.

Our vintage items are carefully selected and may have blemishes or imperfections, which contribute to their unique character. Prices reflect their condition, so please consider this when purchasing.

FINAL SALE

All Vintage, one-of-a-kind items, found items and internationally shipped items are considered final sale and are ineligible for return. 

DAMAGED ITEMS

We take great care to ensure your order arrives in the exact condition we sent it in, but accidents can happen. If you find any damage or defects, please let us know at help@ventanahome.com within 48 hours so we can address the issue quickly.

COLOR VARIANCE

We take great pride in trying to accurately portray all of our merchandise in the way of descriptions and images, however, there can be factors (like screen resolution, screen brightness, and screen color balance) that may affect how an item is perceived versus what is received.

If you do have questions about an item regarding the color, condition, or anything in between, please reach out to us at info@ventanahome.com